Property Terms

Rates

All room rates and fees are in United Arab Emirates Dirham (AED) and are subject to 7% Municipality Fee, 10% Service Charge and 5% VAT. A government Tourism Dirham fee of AED 20 per bedroom per night shall apply upon guest checkout.

Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without notice.

Payment Guarantee Policy

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

Rooms and Suites

For travel from 12 May 2024 to 13 Jun 2024
For travel from 23 Jun 2024 to 30 Sep 2024
• Credit Card guarantee is required at the time of booking.
• Payment to be made on arrival.

For travel from 07 Jan 2024 to 08 Feb 2024
For travel from 25 Feb 2024 to 28 Mar 2024
For travel from 14 Apr 2024 to 11 May 2024
For travel from 14 Jun 2024 to 22 June 2024
For travel from 01 Oct 2024 to 10 Oct 2024
For travel from 03 Nov 2024 to 21 Nov 2024
For travel from 9 Feb 2024 to 24 Feb 2024
For travel from 11 Oct 2024 to 02 Nov 2024
For travel from 22 Nov 2024 to 28 Nov 2024
For travel from 04 Dec 2024 to 21 Dec 2024
• Credit Card guarantee is required at the time of booking.
• 100% room charge is required 7 days prior to arrival.

For travel from 01 Jan 2024 to 06 Jan 2024
For travel from 29 Mar 2024 to 13 Apr 2024
For travel from 29 Nov 2024 to 03 Dec 2024
For travel from 22 Dec 2024 to 24 Dec 2024
• Credit Card guarantee is required at the time of booking.
• 100% room charge is required 7 days prior to arrival

For travel from 25 Dec 2024 to 01 Jan 2025
• 100% deposit of total room charge is required 21 days prior to arrival.

Cancellation Policy

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

Rooms and Suites

For travel from 12 May 2024 to 13 Jun 2024
For travel from 23 Jun 2024 to 30 Sep 2024
• 3 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel from 07 Jan 2024 to 08 Feb 2024
For travel from 25 Feb 2024 to 28 Mar 2024
For travel from 14 Apr 2024 to 11 May 2024
For travel from 14 Jun 2024 to 22 June 2024
For travel from 01 Oct 2024 to 10 Oct 2024
For travel from 03 Nov 2024 to 21 Nov 2024
For travel from 9 Feb 2024 to 24 Feb 2024
For travel from 11 Oct 2024 to 02 Nov 2024
For travel from 22 Nov 2024 to 28 Nov 2024
For travel from 04 Dec 2024 to 21 Dec 2024
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel from 01 Jan 2024 to 06 Jan 2024
For travel from 29 Mar 2024 to 13 Apr 2024
For travel from 29 Nov 2024 to 03 Dec 2024
For travel from 22 Dec 2024 to 24 Dec 2024
• 14 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel from 25 Dec 2024 to 01 Jan 2025
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.

Additional Guests and Children Surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

Infants under the age of 4 years – complimentary, including a cot if required.
Children 4 -11 are on complimentary when sharing existing bedding on BB.

Special Event Dining Supplements

Mandatory Festive supplement to be applied on the night of 31 December.

Other Information

Minimum Age
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at Bab Al Shams. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. Smoking is only permitted on the outdoor terrace of a guest accommodation and on the outdoor terrace of bars.

Rate Changes
Please be advised that service charges, fees and taxes (or the introduction of any new fees or taxes) are subject to change at any time without prior notice and Bab Al Shams Resort reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

Bab Al Shams Resort reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of accommodation pre-payments.