RATES

All room rates and fees are in United Arab Emirates Dirham (AED) and are subject to 7% Municipality Fee, 10% Service Charge and 5% VAT. A government Tourism Dirham fee of AED 20 per bedroom per night shall apply upon guest checkout.

Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without notice.

PAYMENT GUARANTEE POLICY

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

Rooms and Suites

For travel from 06 May 2023 to 27 June 2023
For travel from 3 July to 30 September 2023
• Credit card guarantee is required at time of booking.
• Payment to be made on arrival.

For travel from 01 February 2023 to 09 February 2023
For travel from 26 February 2023 to 30 March 2023
For travel from 16 April 2023 to 20 April 2023
For travel from 26 April 2023 to 05 May 2023
For travel from 28 June 2023 to 2 July 2023
For travel from 01 October 2023 to 29 November 2023
For travel from 04 December 2023 to 21 December 2023
• Credit card guarantee is required at time of booking.
• One-night deposit is required 7 days prior to arrival.

For travel from 10 February 2023 to 25 February 2023
For travel from 31 March 2023 to 15 April 2023
For travel from 21 April 2023 to 25 April 2023
For travel from 30 November 2023 to 03 December 2023
• Credit card guarantee is required at time of booking.
• One-night deposit is required 14 days prior to arrival

For travel from 22 December 2023 to 02 January 2024
• 100% deposit of total room charge is required 21 days prior to arrival.

CANCELLATION POLICY

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

Rooms and Suites

For travel from 06 May 2023 to 27 June 2023
For travel from 3 July to 30 September 2023
• 3 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel from 01 February 2023 to 09 February 2023
For travel from 26 February 2023 to 30 March 2023
For travel from 16 April 2023 to 20 April 2023
For travel from 26 April 2023 to 05 May 2023
For travel from 28 June 2023 to 2 July 2023
For travel from 01 October 2023 to 29 November 2023
For travel from 04 December 2023 to 21 December 2023
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 10 February 2023 to 25 February 2023
For travel from 31 March 2023 to 15 April 2023
For travel from 21 April 2023 to 25 April 2023
For travel from 30 November 2023 to 03 December 2023
• 14 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 14 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 22 December 2023 to 02 January 2024
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

ADDITIONAL GUESTS AND CHILDREN SURCHARGES

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

Infants under the age of 4 years – complimentary, including a cot if required
Children 4 -11 are on complimentary when sharing existing bedding on BB

SPECIAL EVENT DINING SUPPLEMENTS

Mandatory Festive supplement to be applied on the night of 31 December.

ARRIVAL AND DEPARTURE

Check-in time
15:00 hours/3.00pm. Earlier access is subject to availability on day of arrival.

Check-out time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

Passport and Visa Requirements
Full legal names of all guests and children's ages must be provided at time of booking. A valid passport or proof of citizenship (with minimum six months validity) is required upon check-in.

Traveling from a country (other than the current exempted countries) requires a visa. Please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or government officials with necessary documents and valid passport will lead to denial of flight boarding.

OTHER INFORMATION

Minimum Age
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at Bab Al Shams. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. Smoking is only permitted on the outdoor terrace of a guest accommodation and on the outdoor terrace of bars.

Rate Changes
Please be advised that service charges, fees and taxes (or the introduction of any new fees or taxes) are subject to change at any time without prior notice and Bab Al Shams Resort reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

Bab Al Shams Resort reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of accommodation pre-payments.

Dubai Luxury Desert Resort, Bab Al Shams