SPA ETIQUETTE

To maximise your enjoyment of the Satori Spa experience, please adhere to some simple guidelines and house rules.

Mobile phones
Please switch your cell phones off or switch them to silent to maintain the spa’s atmosphere of tranquillity.

Punctuality
Please plan on arriving at least 10 minutes prior to your appointment to allow room for registration and health consultation.

Late Arrivals:
Arriving late will limit treatment duration, reducing both its effectiveness and your enjoyment. 

Cancellations and No-Shows:
Please cancel at least 4 hours prior to your appointment. Cancellations after that point will incur a 50% cancellation charge, as will no-shows. 

Reservations:
Reservations are required, and should preferably be made 24 hours in advance – either in person or by calling [phone number]

Attire
Wear what you find comfortable. You may even arrive straight from your room in robe and slippers. We offer guests bathrobes and spa slippers and disposable undergarments. 

Health Consultation
You will be asked to complete a health questionnaire prior to your spa experience. Please communicate any potential concerns to your therapist - such as high blood pressure, allergies, physical ailments, special needs, or pregnancy - so that your spa experience can be tailored to meet your specific requirements.

The Right Pressure
Our guests respond differently to massage pressure. Hence why our therapists are trained to ask whether the pressure applied is enjoyable. Please feel free to tell your therapist to increase or reduce applied pressure to achieve the perfect experience. 

Aftercare
Some of our spa experiences require brief aftercare. Treatments such as exfoliation, for instance, come with the recommendation that you avoid sunbathing for 2-3 hours, and also use suitable sun protection. In such cases, your therapist can recommend suitable products on sale in the spa.

Hydration 
We recommend that you hydrate well, and drink water before and after your spa experience to help flush out toxins and accelerate recuperation. 

Tipping
Gratuities are left to the discretion of our guests. If you feel that the experience and service you have enjoyed warrants appreciation, please feel free to leave a tip.