| |  | Q. | | Who is Jumeirah? | A. | | Jumeirah is a world class international hotel and hospitality company which currently manages hotels in Dubai, London and New York. Please view our Portfolio for more information. |
Q. | | What is Jumeirah Living? | A. | | Jumeirah Living is our luxury brand of residences and serviced apartments. Whether for short, mid-term or extended stays, Jumeirah Living will offer innovative yet personal lifestyle experiences unique to each guest, resident and owner, with a strong emphasis on effortless living. |
Q. | | Where is the head office located? | A. | | Jumeirah Group Head Office is located on Al Sufouh Road, PO Box 73137, Dubai, UAE. |
Q. | | Who should I contact at Jumeirah? | A. | | Please view our 'Contact Us' section. Should you be unable to locate the contact you are looking for, please email info@jumeirah.com with the relevant information and we will ensure your email is passed to the appropriate department. |
Q. | | Where do I send questions and comments about this Internet site? | A. | | Please comment by submitting the 'Feedback' form. If you are experiencing technical difficulties, please email to webmaster@jumeirah.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality. |
Q. | | Where can I send comments regarding a past stay, dinner or spa treatment at a hotel within the group? | A. | | Please send comments by submitting the 'Feedback' form. Be sure to include the subject of enquiry and your contact information. |
Q. | | Who do I need to contact for any media requests? | A. | | Please contact the Jumeirah Public Relations and Communications department for any media requests. You may log on to the Press Centre for further details or send an email to the PR Department at pr@jumeirah.com. |
Q. | | What is Sirius? | A. | | Inspired by the brightest star in the night's sky, Sirius is our dazzling new and improved Recognition and Rewards Programme from Jumeirah. Sirius is divided into three tiers - Blue, Silver and Gold - with Gold our most illustrious and coveted tier. While all tiers earn Sirius Points, which can be redeemed against a glittering world of new Awards, Silver and Gold members also receive an exclusive package of privileges. Log on to www.mysiriuscard.com for all the latest Sirius news, including details of Awards and Special Offers. |
Q. | | What is your policy on 'Lost & Found' items? | A. | | Should any guests lose personal belongings whilst staying at a Jumeirah Hotel or Resort in Dubai, if recovered, the item will be recorded as 'found' by that particular property. Each property keeps detailed records of all 'found' items, and will store these for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed items will be handed over to the nearest Police Station. These 'found' items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity. Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact the hotel who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item. |
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Q. | | How can I amend or cancel an online reservation? | A. | | Please go to 'Check Rates & Book Now' section of the hotel you have a reservation for. You will find and an area called 'Cancellations and Amendments'. For all other amendments and cancellations, email or call our Reservations Office. |
Q. | | Why is my credit card needed to make a reservation? | A. | | Your credit card is only used as a form of guarantee. Your credit card details are required to make a reservation but will not be charged at the time of booking. |
Q. | | Where can I find information about career opportunities within the group? | A. | | Information about the group's career opportunities is located on this Web site. Please view our Careers section online. |
Q. | | Where can I send my resume? | A. | | You may submit your resume online through our Careers section. |
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